Antrodia & Ganoderma (30pcs in a box)

return policy

According to the "Consumer Protection Law", consumers have the right to a seven-day hesitation period from the date of arrival of the goods. Notice! The hesitation period is not a trial period, so the product you return must be brand new and in complete packaging (including the integrity of the product body, accessories, gifts, product packaging and all accompanying materials). Do not miss any accessories, Or damage the outer box of the product. The product outer box and product packaging are part of the product. If there is any loss, damage or missing parts, it may affect your right to return and exchange the product, and the necessary expenses for restoring the original state may be deducted according to the degree of damage.

return process

Please apply to the customer service within the seven-day hesitation period → the customer service staff will confirm the reason and information of the return with you → please send the product back together with the original packaging and invoice → check the product condition and refund within 10 working days (credit card refund The actual crediting date varies with each card-issuing bank).

Exchange process

If the product you received does not match the product you ordered, or is damaged or defective, please apply to the customer service within the seven-day hesitation period (you need to provide a video or photo of the defective product to confirm the product status) → the customer service staff will confirm with you Commodity problem → send the freight forwarder to the designated address to pick up → confirm that the returned product is correct, and send a new product to you within 3 working days.

Return instructions:

Once the product is opened (the outer plastic film has been torn or the plastic bag of the product has been opened, it is considered to be in an open state), and the product cannot be returned. Please forgive me.

Returns will not be accepted for items received beyond the seven-day hesitation period.

Please fill in the name, email, mobile phone number, order number, and reason for the return of the return application. If you use a method other than a credit card to pay, you must fill in the remittance account number. After receiving your return request, we will immediately confirm the return with you.

Returned products cannot be opened, and please send them back in their original packaging. The returned goods must include all the goods of this order (including gifts, paper invoices), etc. If all the contents of this order package are not properly packaged and sent back completely, you will need to pay postage for replacement.

If the returned product uses a discount code, the used discount code will no longer be valid after the checkout is completed, and the discount code cannot be retrieved after the return application is established, please forgive me.

When you submit the return application, it means that you agree to our return policy and accept us to handle the invalidation of the invoice and related follow-up processing matters.

Refund instructions:

If you pay by credit card, the returned product will be refunded online after the staff confirms that the quantity of the product is correct. The actual credit date of the refund will vary depending on the credit date of each card-issuing bank. Please contact the card-issuing bank Confirm the actual entry date.

If you use other methods of payment, you must provide the correct remittance account number and account name and other information to facilitate the completion of refund procedures. If the remittance account number is incorrectly filled in, the refund will not be processed.

After confirming that it meets our refund standards and the information is confirmed, we will refund the money to your designated account within 10 working days. If you cannot be contacted due to obvious problems in filling in the information, your application will be cancelled.

Precautions:

If you need to return the product due to allergies, please attach a doctor's certificate and apply for return within 30 days from the date of receipt.

If the amount of the product exceeds 1/3, returns and exchanges will not be accepted.

If the paper invoice is not sent back, the customer service will contact you to make a replacement of the invoice, and the postage for the replacement will be paid by you.

Product replacement items are limited to defective products, and defective product replacements are limited to products of the same style. If the product is out of stock, it will be processed as a "return". When returning an order that participates in marketing activities, all products in the entire order must be returned, and individual returns cannot be selected.

If the goods are replaced due to defective products, the company will mainly focus on the delivery address of the order. If the shipping fee is different due to the modification of the receiving information and address, please understand that the additional costs will be borne by yourself.

If there are too many returns and exchanges due to personal factors, the company has the right to terminate or suspend all or part of your shopping and service qualifications.

If you have read and confirmed that you accept the above items, please contact our customer service. After receiving the application, we will handle the return and refund for you as soon as possible. Please note! When you submit the return application, it means that you agree to our return policy and accept us to handle the invalidation of the invoice and related follow-up processing matters.